FAQs

For Support

Contact :  +1 832 561 9484

Customer Service Email: info@bintiafrica.store

How secure is my personal information?

Binti Africa LLC adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What forms of payment do you accept?

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.

Can I cancel my order?

You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items for store credit.

SHIPPING

Do you ship internationally?

No! At the moment We ship Only in the US & Tanzania. 

What shipping carriers do you use?

We choose USPS, UPS, DHL and other shipping carriers.

How long does it take to process my order?

Once payment has been made, 99% of all orders leave our fulfillment center within 2-3 days.

How long does shipping take?

Our average shipping time is 3-7 business days depending on your location. 

DELIVERY

How do I track my order?

We will send you the tracking number after your purchase within 1-3 business days. 

RETURNS

What is your return policy?

30 Days. This applies to only unused products, with the original tags on them.

See our return policy page on our website footer links for more details.